Returns, Refunds and Exchanges Policy

How to Return an Item:

Item(s) must be in original condition to be returned, unless there is a manufacturer defect. Customer must notify {HTTP_HOST} within 30 days of ship date, then return the item within 14 days of receiving a RMA from CDI. In order to make sure the item is returnable, please follow the steps


  1. First, contact a sales representative within 30 days of ship date of item(s) by by emailing
  2. Second, if the item is approved for return, {HTTP_HOST} will write to you. Once the number is received, item must be returned within 14 days.
    {HTTP_HOST} will provide the Customer with specific instructions on where to mail / return item(s) .
  3. Third, please include in the return package stating the reason for the return and the original receipt.

Return Exceptions:

Only products originally shipped from {HTTP_HOST} will be returned to {HTTP_HOST}. By a Customer returning products to {HTTP_HOST}, the Customer certifies that the products were purchased from {HTTP_HOST} and there has been no substitution of the product from another supplier, distributor or other source of the product. The return should be in the original packaging and in unused condition except if approved defective by a {HTTP_HOST} sales representative.


If the item(s) is in new condition and in the original packaging, you may exchange the item(s) for another item in the first 30 days after ship date. Defective item(s) may be exchanged/returned for the same item. Customer will not be subject to a restocking fee in this case, but without being a defective item, will still have to pay return shipping. Items purchased from {HTTP_HOST} that have been used or altered will not be accepted for exchange and as stated in the Non-Cancelable and NonReturnable items section, items noted as NCNR cannot be exchanged.

Non-Cancelable and Non-Returnable Items:

Some items cannot be returned if they are opened. Customer should contact at email before making a purchase with questions regarding the return policy. Customer should read all messages on the www.{HTTP_HOST}.com Cart Page before purchasing an item. Products listed as NCNR status (Non-cancelable and Non-Returnable), will be stated on the Cart Page before you complete the order.

Return Freight / Restocking Fee:

{HTTP_HOST} does not refund the original shipping and handling that the Customer paid on the order. Customer must prepay the return freight charges and

{HTTP_HOST} will not accept COD shipments.


{HTTP_HOST} will notify Customer upon receipt and inspection of returned item(s) and will advise of refund status. Upon approval of return and refund, {HTTP_HOST} will initiate a refund within 48 hours to the original method of payment.

Contact Us

If you have any questions about these Terms, please contact us.

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